A2P Messaging Compliance & Privacy Policy

At Sirona Wellness, we are committed to protecting the privacy and personal information of our users. This policy outlines how we collect, use, store, and protect your data, specifically in relation to our A2P (Application-to-Person) messaging services.

1. Data We Collect

We collect personal information necessary for providing A2P messaging services, including but not limited to:

• Phone Number: Required for sending SMS/MMS notifications, updates, and alerts.
• Name: Used for personalized communication, if applicable.
• Email: Required for sending notifications, updates, and alerts.
• Other Personal Data: Any additional data you provide voluntarily in connection with our messaging services.

2. How We Use Your Data

The information we collect will be used for the following purposes:

• To send you SMS/MMS messages, notifications, or updates related to your interactions with our service.
• To personalize your messaging experience based on your preferences.
• To comply with A2P messaging regulations and carrier requirements.
• To respond to your inquiries or requests related to our service.

We do not sell or share your personal data with third parties for marketing purposes without your consent.

3. Consent to Receive Messages

By providing your phone number or subscribing to our A2P messaging service, you consent to receive SMS/MMS messages from us. You can opt out at any time by replying with the appropriate keyword (e.g., “STOP”) or by contacting our support team at [Insert Contact Information].

4. Data Security

We implement industry-standard security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. Our security protocols include:

• Encryption of data during transmission.
• Secure storage of personal information.
• Access controls to limit access to authorized personnel only.

While we strive to protect your data, no security system is foolproof, and we cannot guarantee the absolute security of your personal information.

5. Third-Party Services

In some cases, we may use third-party services or partners to facilitate A2P messaging. These partners are required to adhere to strict privacy and security standards, ensuring your personal data is protected.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. After that, we securely delete or anonymize your data.

7. Opting Out of A2P Messaging

You have the right to opt out of receiving A2P messages from us at any time. To opt out, simply:

• Reply “STOP” to any message you receive from us.
• Contact our customer support at [Insert Contact Information] to request removal from our messaging list.

Upon opting out, you may still receive messages related to transactional or administrative purposes if applicable.

8. Compliance with Laws and Regulations

Our A2P messaging service complies with all applicable laws, including:

• The Telephone Consumer Protection Act (TCPA): Regulating the use of automated messages to ensure that you only receive messages that you have consented to.
• The General Data Protection Regulation (GDPR) (for EU Residents): Ensuring your data privacy rights are respected.
• The CAN-SPAM Act: Applicable to commercial messages sent via email or SMS.

9. Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we discover that a child under 13 has provided us with personal data, we will promptly delete it.

10. Changes to This Policy

We may update this policy from time to time to reflect changes in regulations, technology, or our business practices. Any updates will be posted on this page with a revised effective date. We encourage you to review this policy periodically.

11. Contact Information

If you have any questions or concerns about this A2P Compliance & Privacy Policy, please contact us at:

• Email: info@advancedhealthcaresolutions.org

This policy ensures transparency in your messaging practices while adhering to privacy regulations. However, always consider consulting with a legal professional to ensure full compliance with your jurisdiction’s laws and regulations.